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What kinds of Services does IRIS provide?
IRIS (Incorporating Relay Into Service) offers consulting and development for your company’s Call Center(s) on how to handle video relay calls.
- We can Train your Trainers and supervisors
- We offer our Deaf Care Assessments™ to evaluate your Call Center’s current services and procedures
- We train Contact Center Reps on how to handle Video Relay Calls
Do your customer service reps need extra training on how to take care of deaf and hard-of-hearing customers? Need to develop appropriate scripts to make sure video relay calls are handled with care? Do you want an analysis of your Call Center’s procedures? We can help in all of those areas.