Why get Call Center training from IRIS?
IRIS trains Call Center employees and managers on how to properly handle Video Relay calls. We can help you to get ahead of any compliance issues in handling customer service calls from the deaf and hard-of-hearing. Our services include:
- Initial Call Center CSR training on Video Relay Calls
- IRIS Deaf Care Certification™ of your Call Center
- IRIS-designed training programs
- On-site and web-based training modules
- IRIS Deaf Care Assessments™ of your Call Center procedures and the needed training solutions to solve any shortcomings
To learn more about our training services, see our Call Center Training page.