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Video Relay Services

At IRIS, we want to make a difference. We want to help companies avoid unnecessary lawsuits, develop policies and procedures, and to enhance, retain and grow a deaf customer base.

Better service to your deaf customers

By contracting with us, your company’s staff will receive training that is both inspiring and motivating, empowering a better customer service experience for deaf and hard-of-hearing customers.

Stay ahead of ADA and FCC regulations

Have IRIS train your team on how to handle video relay calls and to help special needs customers. Stay ahead of ADA and FCC regulations with our help. With IRIS training and analysis, your call center can reach a new level in customer satisfaction, especially with deaf clientele.

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A 16-year heritage of offering authoritative and visionary perspectives

Whether in the training room, at a conference breakout session, as part of a panel or up on the main stage, the IRIS team has a 16-year heritage of offering authoritative and visionary perspectives on how to create a better customer experience by incorporating relay into service. Our experts challenge participants to apply what they see and hear to their day-to-day responsibilities.

 

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We train Call Centers to handle deaf callers

At IRIS, we offer Call Center training online and in-person. We can also train your supervisors. Below is a chart of our more-popular training topics:

Training Chart

 

Ready to have us train your CSRs? Want more Info?

Please Contact Us today.

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